Varsity Times SA is a digital marketplace that allows students to access and share study resources such as notes, guides, and exam preparation materials.
By using this platform, you agree that:
We operate as an intermediary platform and do not own or create user-uploaded content.
Users retain full ownership of any content they upload to the platform. By uploading content, users grant Varsity Times SA permission to display and distribute it within the platform.
Purchases of digital products are generally non-refundable once the purchased product has been successfully accessed or downloaded.
If you have paid for a product but have not successfully accessed or downloaded it, you may contact Varsity Times SA to request a refund. Refund requests must be submitted within 14 calendar days of the purchase date and will be reviewed individually based on the circumstances of the transaction.
Refunds may be considered where:
Replacements may be provided where:
Replacement requests must be submitted within 14 calendar days of the purchase date.
A replacement does not apply where a customer purchased the wrong product, selected the wrong document, or later decided that they wanted a different product. Customers are responsible for checking the product title and description before completing their purchase.
Once a digital product has been successfully downloaded or accessed, the purchase is considered fulfilled and will generally not qualify for a refund. Where a replacement is appropriate due to a verified delivery or file problem, Varsity Times SA may provide a replacement at its discretion.
Our system may record download activity associated with a purchase for the purpose of verifying delivery and handling refund or support requests. A download attempt alone does not automatically prevent a customer from reporting a genuine technical problem with the delivered file.
Refund or replacement requests submitted after the 14-calendar-day request window may be declined. Varsity Times SA may, at its discretion, consider exceptional circumstances outside the customer's control.
Approved refunds are normally processed by Varsity Times SA within 7–14 business days. Processing may be completed earlier. In circumstances outside Varsity Times SA's reasonable control, additional processing time may occasionally be required.
The time required for the refunded amount to appear in the customer's account may vary depending on the payment method and the customer's bank or payment provider.
To request a refund or replacement, please provide your purchase details and briefly explain the issue.
Email: support@varsitytimes.co.za
WhatsApp: WhatsApp Support
Do not make another payment while a payment, refund, or replacement issue is being investigated.
We respect your privacy and handle your personal information in accordance with applicable data protection laws, including POPIA.
We collect only the information necessary to operate the platform, such as:
Payments are processed securely through PayFast. We do not store or have access to your full payment or banking details.
Your information is never sold or shared with third parties for marketing purposes.
Sellers are responsible for ensuring that all uploaded materials meet platform standards.
All content must:
The following are strictly prohibited:
We may remove content or suspend accounts that violate these rules.
We respond to valid reports of infringement or misuse of content.
Where necessary, we may remove content or restrict access to maintain platform safety and compliance.
Repeated violations may result in account suspension or removal from the platform.
Varsity Times SA is a platform that allows users to upload and access study materials. We do not guarantee the accuracy, completeness, or academic suitability of any content uploaded by users.
Users access and use all materials at their own discretion. We are not responsible for any academic decisions, outcomes, or consequences resulting from the use of content on the platform.
Seller earnings are processed after a short holding period following successful delivery of a purchase.
This process helps ensure:
We reserve the right to delay or withhold payouts where necessary to resolve disputes or enforce platform rules.
For copyright and legal notices:
abuse@varsitytimes.co.za
General support:
support@varsitytimes.co.za
WhatsApp Support
